Blockbuster’s customer service sent back a response to the original customer service letter I sent (not quite the same as the one below, as the one below is what I sent to their “executive team” after I found out what they were doing).
Basically, they say they are making this change to help me. I think it’s pretty clear that what they are trying to do is reduce the number of movies people get while leaving the price they pay the same.
It is clear that they do not care how many people they lose to Netflix. Perhaps their end goal is to go out of business by driving all their customers away.
I need to find out how long I have left on this month and switch to Netflix. I just wish there was some way to export my queue from one to the other. Oh well, guess I’ll have to rebuild.
Thank you for contacting Blockbuster Customer Care.
I appreciate you taking the time letting us know about your concern.
Our goal with the new exchange process is to help simplify your terms and conditions. As long as you return your in-store exchange within a day or two you should be able to continue enjoying a similar if not the same number of movies each month as before. The No Due Dates benefit also allows the piece of mind that comes with being able to return the title to the store on your schedule. We hope that you will give this change a chance to continue to satisfy your entertainment needs, budget and schedule.
It was a pleasure assisting you today, please feel free to contact us again in the future.
Blockbuster Customer Care